FAQ

ORDERING INFO

IS THERE A MINIMUM ORDER REQUIREMENT?


DO I HAVE TO PLACE ALL MY ORDERS ONLINE?


WHAT IF I NEED TO ADD TO AN ORDER I HAVE SUBMITTED?


RETURNS AND DEFECTIVES

WHAT DO I DO IF I HAVE A DEFECTIVE PRODUCT?


WHAT DO I DO IF I RECEIVE DAMAGED MERCHANDISE?


WHAT IF I DO NOT RECEIVE AN ITEM I AM BILLED FOR?


NEW CUSTOMER INFO

HOW DO I BECOME CUSTOMER?


HOW DO I GET A CATALOG?


DOES Eropartner Distribution KEEP CUSTOMER INFORMATION CONFIDENTIAL?


CAN I USE Eropartner Distribution SITE FOR IMAGES OR DESCRIPTIONS?


DO YOU HAVE A Product Feed / XML Feed?


WILL Eropartner Distribution DROP SHIP TO MY CUSTOMERS?


SHIPPING INFO

HOW ARE BACKORDERS HANDLED?


WHEN WILL MY ORDER BE SHIPPED?


WHAT IS THE DELIVERY TIME?


WHICH CARRIER DO YOU USE TO SHIP MY ORDER?


IS IT POSSIBLE TO TRACK THE STATUS OF MY ORDER?


PAYMENT INFO

WHAT ARE MY BILLING TERMS?


WHAT ARE YOUR BANK DETAILS?


CAN I PAY BY CREDIT CARD?


PRICING INFO

ARE THE PRICES SHOWN ON THIS SITE WHOLESALE?


WILL Eropartner Distribution CHARGE ME WITH VAT?


HOW MUCH ARE THE ORDER COSTS?


DO YOU OFFER DISCOUNTS?