As long as orders have not been paid or packed, it is possible to add items to your order. Please send us an e-mail with the information or give us a phone call. After having added the products to the order you will receive a revised confirmation with the new order amount.
Products with manufacturing defects must be reported within 60 days from receipt. Contact your sales representative regarding replacement and return. If you have a return, it should be send with a filled-in RMA-form. The RMA-form can be downloaded from our website.
All merchandise leaves our warehouse in perfect condition. All products that are damaged must be reported to us within 48 hours from receipt of goods. We will replace any damaged items. If you receive a shipment with exterior damage, or has been opened or re-taped, you must file a claim at the TIME OF DELIVERY WITH THE DRIVER. Please make sure the driver notes the problem in his delivery record. Save the original cartons and packing material for inspection by the carrier. Let us know immediately. We will follow up on the claim. The carrier will credit us (the shipper) and we will take care of you.
All orders are scanned before shipping so mistakes are kept to a minimum. However on occasion errors will occur. Make sure to check in the packing material, many times smaller items get missed when unpacking the order. Please contact your sales rep.
If you are not an existing customer, then please apply today for access to our site. Please fill in this form. You will receive login information as sales department has checked your account information. Normally this does not take longer than 24 hours.
If you are a company located in the European Union and if we have a correct VAT-number, then you will NOT be charged with VAT. If you are located outside the European Union, then you will not be charged with VAT as well.
The order cost includes the transport cost. The order cost depends on the weight of the shipment and will be automatically calculated by our system. Click here for a list with the order cost per country.
We are able to give discounts. The discount depends on the number of products, the type of product, the brand and the annual sales volume. Please ask your sales reprehensive if your annual sales will reach 20.000 euro or more.