ORDERING INFO
WHAT IF I NEED TO ADD TO AN ORDER I HAVE SUBMITTED?
As long as orders have not been paid or packed, it is possible to add items to your order. Please send us an e-mail with the information or give us a phone call. After having added the products to the order you will receive a revised confirmation with the new order amount.
RETURNS AND DEFECTIVES
WHAT DO I DO IF I HAVE A DEFECTIVE PRODUCT?
Products with manufacturing defects must be reported within 60 days from receipt. Contact your sales representative regarding replacement and return. If you have a return, it should be send with a filled-in RMA-form. The RMA-form can be downloaded from our website.
WHAT DO I DO IF I RECEIVE DAMAGED MERCHANDISE?
All merchandise leaves our warehouse in perfect condition. All products that are damaged must be reported to us within 48 hours from receipt of goods. We will replace any damaged items. If you receive a shipment with exterior damage, or has been opened or re-taped, you must file a claim at the TIME OF DELIVERY WITH THE DRIVER. Please make sure the driver notes the problem in his delivery record. Save the original cartons and packing material for inspection by the carrier. Let us know immediately. We will follow up on the claim. The carrier will credit us (the shipper) and we will take care of you.
WHAT IF I DO NOT RECEIVE AN ITEM I AM BILLED FOR?
All orders are scanned before shipping so mistakes are kept to a minimum. However on occasion errors will occur. Make sure to check in the packing material, many times smaller items get missed when unpacking the order. Please contact your sales rep.
NEW CUSTOMER INFO
HOW DO I BECOME CUSTOMER?
If you are not an existing customer, then please apply today for access to our site. Please fill in
this form. You will receive login information as sales department has checked your account information. Normally this does not take longer than 24 hours.
HOW DO I GET A CATALOG?
We do not have a paper catalogue. All products can be found on our website, which is always up to date.
SHIPPING INFO
HOW ARE BACKORDERS HANDLED?
Backorders are handled according to your instructions. Please contact your account representative to establish or clarify your preference.
WHEN WILL MY ORDER BE SHIPPED?
Our goal is to ship all orders the same day. For same day shipping, orders have to be in before 15pm. All other orders ship usually within 24 hours.
PAYMENT INFO
WHAT ARE MY BILLING TERMS?
New customers always pay in advance. After having done some business for a while it might be possible to get a credit. Please contact your sales representative.
WHAT ARE YOUR BANK DETAILS?
International and The Netherlands:
Beneficiary: Interslash
Bank: Rabobank
Account number: 10.12.53.427
IBAN: NL69 RABO 0101 2534 27
BIC: RABONL2U
CAN I PAY BY CREDIT CARD?
Yes, companies outside the Netherlands are able to pay by credit card using Paypal. Companies from The Netherlands are only able to pay by bank transfer.
PRICING INFO
WILL Eropartner Distribution CHARGE ME WITH VAT?
If you are a company located in the European Union and if we have a correct VAT-number, then you will NOT be charged with VAT. If you are located outside the European Union, then you will not be charged with VAT as well.
HOW MUCH ARE THE ORDER COSTS?
The order cost includes the transport cost. The order cost depends on the weight of the shipment and will be automatically calculated by our system. Click
here for a list with the order cost per country.
DO YOU OFFER DISCOUNTS?
We are able to give discounts. The discount depends on the number of products, the type of product, the brand and the annual sales volume. Please ask your sales reprehensive if your annual sales will reach 20.000 euro or more.
GENERAL INFORMATION
